Premium Shipping & Delivery Experience
At our company, we approach every order with the same dedication and precision that define our premium apparel collections. Our packaging solutions are thoughtfully designed to cater to your specific purchase, whether it’s a single exquisite piece or an entire seasonal wardrobe. Each item is meticulously wrapped in protective, eco-friendly materials and placed in discreet, unmarked outer packaging to safeguard your privacy. No external branding or product details are visible, and international shipments are labeled as “Sample Garments” to streamline customs clearance globally.
Transparent Shipping Cost Structure
Instant Estimates: View real-time shipping calculations as soon as you add items to your cart.
No-Commitment Browsing: Explore delivery options without any obligation to pay until you proceed to checkout.
Finalized Rates: Exact shipping fees are confirmed once you enter your complete delivery address.
Operational Commitment
Our fulfillment center operates on an accelerated 6-day schedule (excluding national holidays) to ensure prompt processing:
Same-Day Processing: Orders placed by 4:30 PM EST are packed and dispatched the same business day.
Extended Handling: Large-volume orders (5+ items) may require 48-72 hours for thorough quality verification.
Daily Carrier Coordination: Packages are collected by our logistics partners from Monday to Saturday.
Shipping Partner Protocol
While we carefully prepare every shipment, transit times are managed by our premium carriers, primarily DHL Express. Once your package leaves our facility, delivery timelines depend on carrier operations and local customs procedures. For urgent deliveries, we recommend selecting expedited shipping. Customers can review their shipping confirmation emails for detailed tracking instructions.
Your Peace of Mind Guarantee
Every shipment includes:
Multi-point Inspection Certification: Ensuring your order meets our rigorous quality standards.
Water-Resistant Protective Inner Lining: Safeguarding your items during transit.
RFID-Blocking Privacy Packaging: Available upon request for enhanced security.
24/7 Online Tracking Portal Access: Keeping you informed every step of the way.
For complete shipping policies or special delivery requests, our concierge team is available to provide personalized assistance with bulk orders or urgent deliveries.
Shipping Methods and Delivery Times
Free Shipping on Orders Over $99
Destination Processing Time (Work Days) Shipping Time (Work Days) Shipping Method (Orders Under $99 or Fast Shipping) Cost
United States 1-2 Days 4-9 Days FedEx, DHL, or UPS $10 USD
United Kingdom 1-2 Days 5-10 Days FedEx or DHL $10 USD
Germany 1-2 Days 4-9 Days FedEx or DHL $10 USD
Italy 1-2 Days 4-7 Days EMS or DHL $10 USD
France 1-2 Days 5-10 Days FedEx or DHL $10 USD
Netherlands 1-2 Days 4-7 Days FedEx or DHL $10 USD
Austria 1-2 Days 4-7 Days EMS or DHL $10 USD
Belgium 1-2 Days 4-7 Days EMS or DHL $10 USD
Canada 1-2 Days 4-7 Days EMS or DHL $10 USD
Australia 1-2 Days 4-7 Days EMS or DHL $10 USD
Spain 1-2 Days 5-10 Days EMS or DHL $10 USD
Japan 1-2 Days 4-7 Days EMS or DHL $10 USD
Ireland 1-2 Days 4-7 Days EMS or DHL $10 USD
Portugal 1-2 Days 6-9 Days EMS or DHL $10 USD
Greece 1-2 Days 6-10 Days EMS or DHL $10 USD
Israel and Other Countries 1-2 Days 8-12 Days EMS or DHL $10 USD
Notes:
Shipping time refers to estimated business days after the order has been shipped.
Business days exclude Saturdays, Sundays, and public holidays.
Estimates are based on normal circumstances and are not guaranteed.
Shipping methods may change due to specific situations.
Express Shipping is not available for P.O. Boxes and APO/FPO addresses.
Shipping time does not include the 1-2 day processing period.
Additional time may be required due to invalid addresses or customs clearance issues.
The actual shipping fee will be displayed at checkout once your destination address is entered.
Contact Customer Support within 180 days of order placement for any shipping issues.
An extra $30 shipping fee may apply for remote areas outside DHL service.
About Customs Duties and Fees
The recipient is considered the importer of record and is responsible for adhering to all laws and regulations of the destination country. For international shipments, the recipient may be liable for import taxes, customs duties, and other fees. These additional charges are the recipient’s responsibility, and we have no control over or ability to predict the amount.
If you need to collect the goods, Customs requires clearance information and an invoice. Please contact us first.
Customs policies vary widely; contact your local customs office for more information. Customs clearance procedures can cause delays beyond our original delivery estimates.
Delivery Assurance
We are committed to enhancing our service and your shopping experience. We use different delivery methods suitable for various countries and regions to minimize transport time and ensure safety and convenience. We deliver to most countries worldwide.
Under normal circumstances, it takes 1-2 days to process your order. After delivery, we will send the tracking number via email.
Delivery Assured!
If your goods are lost or checked, we will redeliver them.
Cautions:
We are not responsible for redelivering goods if a false address is provided.
About Exchange & Return
It’s easy to exchange or return your purchase. Simply send it back within 30 days.